Karen Platt’s blog

The RHS- the grim truth

Following on from the earlier post on this subject. The RHS acknowledged that I was returning the fifty tickets for a full refund. They then only refunded five of the tickets and took an extra five pounds for doing so. They then attempted to send the other tickets back to me. I was out but I went to the sorting office today and as soon as I saw the envelope with no return address, but a London stampmark - I told the postman to return it. Odd that - no return address when all special delivery mail has to have a return address. Don’t you think this is underhand? Inga Grimsey, General Director and her minions have decided there will be no further communication on this matter. Well guess what guys - since they are still hanging on to over one thousand pounds of my money plus over one hundred pounds they charged in admin fees - I still think this is unfair and I am still writing. I have today asked my credit card company to investigate this. I have also reported the RHS to the Charities Commission. If you support this horticultural institution - think twice. My claim is because of the mishandling of the sales of tickets which led me to purchase before I was even trading, when, as the RHS now fully admit, I should have been given an extension to pay. Had they done this, I would not have purchased tickets in the end. They have admitted fault, but they are still keeping my money because as Inga Grimsey said to return it would ‘be too much to ask of a charity’. So charities can now just keep your money when they have no right to? What do you think?